Deposits and Cancellations

Taking deposits

To enable our business to cover costs, pay wages and our profit, our "03.11. Deposits and Cancellations” policy is STRICTLY ENFORCED. Employees who are caught breaching this policy will have to rectify the situation, by means of paying the fees themselves where the employee is at fault or the client cannot be charged.

The Policy

Life can be a real pain at times, and we understand that every now and then things don’t work out as planned. However, we are a small business that relies on having our clients turn up to their booked appointment, not only so that we can pay the employee that is at work ready to do your hair, but also so we can pay to keep the electricity on and the doors open.

When you don’t attend your appointment or don’t give us enough notice that you can’t attend, that also means that we have turned away other clients because that time was allocated to you specifically for that service, which is not fair on us, or the other client.

So, to protect all of our loyal client’s appointments, to protect our business from loss of trading, and to ensure your appointment is relaxing and enjoyable, we have adapted the following salon policies. We may use or discretion and waive the policy where we deem necessary.

We greatly appreciate your support of our business and we will endeavour to provide the utmost professional service to you at every appointment.

  1. All new clients will be required to leave a $50 deposit to secure their first appointment online, which will be deducted from the cost of the actual appointment. Deposit will only be refunded or transferred, when more than 24 hours notice is provided for cancellations.

  2. All existing clients will be required to leave credit card details to secure future appointment. If no credit card can be obtained, a $50 advanced deposit must be paid to secure the appointment.

  3. All no-show clients, and cancellations within 24 hours of the appointment may incur a $150 fee, or the full cost of the appointment, whichever is the lesser.

  4. We run by appointment, therefore late arrivals of 15 minutes or more may be unable to be serviced, and if so, the cancellation policy will apply.

  5. All no-show and late cancellation clients will be required to pay a deposit for all future appointments at The Primrose on Tannery, and repeat offenders may be refused a future booking.

  6. Booked services cannot be cancelled on arrival of appointment.

  7. All clients will be sent a confirmation message four (2) day prior to their appointment. Failure to confirm 24 hours prior to your appointment will result in the appointment being cancelled.

Please note: it is an automated system and can only receive “YES” responses, or ring the salon to cancel, no personal messages.

  1. Our highly trained technicians provide professional results using the finest products available. The primrose on Tannery cannot guarantee lasting results unless you are using recommended home care products purchased from The Primrose on Tannery or if you swim regularly.

  2. As per the Small Business and the Competition and Consumer Act, any problems with your service must be reported within one (1) week of the original service by phone call or in person. As per the Small Business and the Competition and Consumer Act, SALON will then fix the service or replace the product at no charge, within one (1) week of the report of the fault.

  3. All prices include GST. All prices are subject to variation without notice. To obtain a quote, please schedule a free consultation at the Salon.

  4. Due to New South Wales’s strict OH&S laws, all children under the age of 18 that are not receiving a service must remain seated on the waiting chairs and are not permitted to be on the salon floor. We work with hazardous chemicals, sharp and very hot tools, your child’s safety is important to us and it should be to you too.

  5. Out of respect to all of our clients who spend their hard-earned money to have valued relax and pamper time with us, unruly and loud clients will be asked to leave the salon and may be refused future entry.

 Bridal party deposits
- All bridal parties are required to provide full names and contact details of all persons being serviced, whether at the salon or on location.

- A $200 non-refundable deposit is required to secure the booking. 50% of the appointment (less the deposit) is due two (2) weeks prior to the appointment.
Full balance is due 24 hours prior to the appointment.

- Payment plans are available if required.